{"id":16933,"date":"2024-11-18T12:36:22","date_gmt":"2024-11-18T19:36:22","guid":{"rendered":"https:\/\/www.elpasoco.com\/?page_id=16933"},"modified":"2025-04-16T17:40:05","modified_gmt":"2025-04-16T23:40:05","slug":"community-trust-index","status":"publish","type":"page","link":"https:\/\/www.elpasoco.com\/strategic-plan\/strategic-plan-dashboard\/community-trust-index\/","title":{"rendered":"Community Trust Index"},"content":{"rendered":"

[vc_section][vc_row][vc_column width=”1\/4″][vc_single_image image=”13058″ img_size=”medium” alignment=”center” css=”.vc_custom_1731702111265{padding-top: 10px !important;}”][\/vc_column][vc_column width=”3\/4″ css=”.vc_custom_1729033543337{padding-top: 60px !important;padding-left: 30px !important;}”][vc_custom_heading text=”Community Trust Index” font_container=”tag:h1|font_size:50|text_align:left|color:%23002d5d|line_height:1.5″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal” css=”.vc_custom_1731956066805{padding-bottom: 20px !important;}”][vc_column_text css=”.vc_custom_1731694129995{padding-top: 10px !important;}”]<\/p>\n

Strategic Objective<\/strong>: Community Trust<\/em><\/span><\/p>\n

Key Results<\/strong>: Community Trust Index<\/em><\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1731696365724{padding-top: 30px !important;padding-bottom: 10px !important;}”][vc_column][vc_column_text css=””]<\/p>\n

Transparent<\/strong>: We are open, honest, and respectful in our work and communication. <\/em><\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1731696344748{margin-bottom: 20px !important;padding-top: 10px !important;}”][vc_column css=”.vc_custom_1705450559678{padding-top: 20px !important;}”][vc_single_image image=”13911″ img_size=”full”][\/vc_column][\/vc_row][\/vc_section][vc_row css=”.vc_custom_1729033696443{padding-top: 10px !important;}”][vc_column width=”2\/3″ css=”.vc_custom_1705450106145{padding-top: 20px !important;}”][vc_custom_heading text=”Why are we collecting this data?” font_container=”tag:h2|font_size:35|text_align:center|color:%23002d5d|line_height:1.5″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal” css=”.vc_custom_1705450112810{padding-top: 20px !important;}”][vc_empty_space][vc_column_text css=”.vc_custom_1738792054586{padding-bottom: 10px !important;}”]El Paso County recognizes that community trust forms the foundation for a successful relationship with its stakeholders. This trust is built through consistent actions <\/span><\/span>reflecting<\/span><\/span> good intent and strong competence. <\/span><\/span>El Paso County has adopted Deloitte\u2019s Trust Model to foster and strengthen trust, which focuses on four key factors essential to building trust: civility, transparency, capability, and reliability.<\/span><\/span> We can provide clear and actionable insights into our performance by measuring and reporting on these four areas as our Community Trust Index.<\/span><\/span> This index will allow us to assess where we are succeeding and where we can improve, <\/span>demonstrating<\/span> our commitment to serving the community effectively and responsibly.<\/span><\/span>\u00a0<\/span>[\/vc_column_text][vc_raw_html css=””]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[\/vc_raw_html][vc_single_image image=”16957″ img_size=”large” alignment=”center” css=”.vc_custom_1737066503446{padding-right: 30px !important;}” el_id=”Deloitte-trust-model”][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1705450130259{padding-left: 20px !important;}”][vc_empty_space][vc_single_image image=”16935″ img_size=”medium” alignment=”center” css=”.vc_custom_1731956234110{padding-top: 5px !important;}”][\/vc_column][\/vc_row][vc_section css=”.vc_custom_1705450277957{margin-top: 20px !important;}”][vc_row css=”.vc_custom_1705450289398{padding-top: 20px !important;}”][vc_column][vc_custom_heading text=”What data is being examined?” font_container=”tag:h2|font_size:35|text_align:center|color:%23002d5d|line_height:1.5″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal” css=”.vc_custom_1731956704187{padding-bottom: 20px !important;}”][vc_column_text css=””]Here\u2019s a brief explanation of each indicator that contributes to community trust:<\/span>\u00a0<\/span><\/p>\n

Civility<\/span><\/b>: Civility is our approach to treating others with respect, fairness, and consideration in a way that signals positive intent to our community. This is important to the community because it ensures we resolve issues with safety, security, and satisfaction at <\/span>the top of <\/span>our mind<\/span>s and that we demonstrate and value respecting everyone regardless of background, identity, and beliefs.<\/span>\u00a0<\/span><\/p>\n

Transparency<\/span><\/b>: Transparency is being open and honest in our operations and communications in a way that signals positive intent to our community. This is important to the community because it ensures we are upfront, accurate, and accountable regarding our operations and communications as public servants.<\/span>\u00a0<\/span><\/p>\n

Capability<\/span><\/b>: Capability is the ability to deliver high-quality products and services effectively in a way that signals competence to our community. This is important to the community because it ensures our services are high quality<\/span>, accessible, and good value for their taxpayer dollars.<\/span>\u00a0<\/span><\/p>\n

Reliability<\/span><\/b>: Reliability is consistency in delivering on our promises in a way that signals competence to our community. This is important to the community because it ensures El Paso County can be counted on to consistently deliver services and experiences with quality, in an efficient and timely manner.<\/span>\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1738791960535{margin-top: 20px !important;}”][vc_row css=”.vc_custom_1738792033413{padding-top: 20px !important;padding-bottom: 15px !important;}”][vc_column][vc_custom_heading text=”How is the data being used in support of our objective?” font_container=”tag:h2|font_size:35|text_align:center|color:%23002d5d|line_height:1.5″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal” css=”.vc_custom_1705450504452{padding-top: 20px !important;padding-bottom: 20px !important;}”][vc_column_text css=””]We are <\/span><\/span><\/span>leveraging<\/span><\/span><\/span> data to support our <\/span><\/span><\/span>objective<\/span><\/span><\/span> by using it as a foundational tool to <\/span><\/span><\/span>determine<\/span><\/span><\/span> program elements that <\/span><\/span><\/span>contain<\/span><\/span><\/span> the components of trust. Through the future implementation of a customer experience platform, we aim to assess and <\/span><\/span><\/span>establish<\/span><\/span><\/span> a baseline score that reflects these trust factors. This baseline will enable us to measure current performance, <\/span><\/span><\/span>identify<\/span><\/span><\/span> areas for improvement, and guide us in making data-driven adjustments to refine and enhance our approach in the future. By doing so, we ensure that our efforts <\/span><\/span><\/span>remain<\/span><\/span><\/span> aligned with building and <\/span><\/span><\/span>maintaining<\/span><\/span><\/span> trust, while continuously improving the customer experience.<\/span><\/span><\/span>\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row css=”.vc_custom_1705450552911{margin-top: 20px !important;margin-bottom: 20px !important;}”][vc_column css=”.vc_custom_1705450559678{padding-top: 20px !important;}”][vc_single_image image=”13911″ img_size=”full”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1738792089941{padding-top: 80px !important;}”]<\/p>\n

Date page was last updated: February 2025<\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=”yes”][vc_column][vc_custom_heading text=”Metric Details and Definition” font_container=”tag:h2|font_size:35|text_align:left|color:%23002d5d” google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal”][vc_column_text css=”.vc_custom_1731696047090{padding-top: 10px !important;}”]<\/p>\n

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  1. \n
      \n
    1. Definition:<\/strong><\/span><\/li>\n
    2. Calculation Method:<\/strong><\/span><\/li>\n
    3. Data Collection Process:<\/strong><\/span><\/li>\n
    4. Frequency Measure is Reported:<\/strong><\/span><\/li>\n
    5. Note:<\/strong><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

      [\/vc_column_text][vc_column_text css=”.vc_custom_1731696060229{padding-top: 80px !important;}”]<\/p>\n

      Date page was last updated: November 2024<\/span><\/p>\n

      [\/vc_column_text][\/vc_column][\/vc_row][vc_section][vc_row css=”.vc_custom_1738950890540{padding-top: 50px !important;}”][vc_column][vc_separator color=”custom” border_width=”2″ css=”” accent_color=”#002D5D”][vc_column_text css=”.vc_custom_1738950920619{padding-top: 20px !important;}”]<\/p>\n

      Visit the Strategic Plan Dashboard<\/a> to explore more objectives and their key results.<\/span><\/strong><\/p>\n

      [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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