{"id":16894,"date":"2024-11-15T16:52:54","date_gmt":"2024-11-15T23:52:54","guid":{"rendered":"https:\/\/www.elpasoco.com\/?page_id=16894"},"modified":"2025-04-16T17:41:31","modified_gmt":"2025-04-16T23:41:31","slug":"customer-experience-index","status":"publish","type":"page","link":"https:\/\/www.elpasoco.com\/strategic-plan\/strategic-plan-dashboard\/customer-experience-index\/","title":{"rendered":"Customer Experience Index"},"content":{"rendered":"

[vc_section][vc_row][vc_column width=”1\/4″][vc_single_image image=”13064″ img_size=”medium” alignment=”center” css=”.vc_custom_1731953960437{padding-top: 10px !important;}”][\/vc_column][vc_column width=”3\/4″ css=”.vc_custom_1729033543337{padding-top: 60px !important;padding-left: 30px !important;}”][vc_custom_heading text=”Customer Experience Index” font_container=”tag:h1|font_size:50|text_align:left|color:%23002d5d|line_height:1.5″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal” css=”.vc_custom_1731714550567{padding-bottom: 20px !important;}”][vc_column_text css=”.vc_custom_1732031191563{padding-top: 10px !important;}”]<\/p>\n

Strategic Objective<\/strong>: Service Quality<\/em><\/span><\/p>\n

Key Results<\/strong>: Customer Experience Index<\/em><\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1731696365724{padding-top: 30px !important;padding-bottom: 10px !important;}”][vc_column][vc_column_text css=””]<\/p>\n

Service Focused<\/strong>: We make a difference in our community by serving the residents of El Paso County.<\/span><\/span><\/em><\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1731696344748{margin-bottom: 20px !important;padding-top: 10px !important;}”][vc_column css=”.vc_custom_1705450559678{padding-top: 20px !important;}”][vc_single_image image=”13911″ img_size=”full”][\/vc_column][\/vc_row][\/vc_section][vc_row css=”.vc_custom_1729033696443{padding-top: 10px !important;}”][vc_column width=”2\/3″ css=”.vc_custom_1705450106145{padding-top: 20px !important;}”][vc_custom_heading text=”Why are we collecting this data?” font_container=”tag:h2|font_size:35|text_align:center|color:%23002d5d|line_height:1.5″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal” css=”.vc_custom_1705450112810{padding-top: 20px !important;}”][vc_empty_space][vc_column_text css=””]El Paso County values the input of our citizens and employees to enhance the services we provide. Community engagement is crucial in achieving this objective, and we are committed to providing regular updates on our customer experience initiatives to showcase the results of our efforts.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1705450130259{padding-left: 20px !important;}”][vc_single_image image=”16775″ img_size=”medium” alignment=”center” css=”.vc_custom_1731715055334{padding-top: 5px !important;}”][\/vc_column][\/vc_row][vc_section css=”.vc_custom_1705450277957{margin-top: 20px !important;}”][vc_row css=”.vc_custom_1705450289398{padding-top: 20px !important;}”][vc_column][vc_custom_heading text=”What data is being examined, and what metric is being calculated?” font_container=”tag:h2|font_size:35|text_align:center|color:%23002d5d|line_height:1.5″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal” css=”.vc_custom_1704482247477{padding-bottom: 20px !important;}”][vc_column_text css=””]We measure:\u00a0<\/span>\u00a0<\/span><\/p>\n

1) Customer Satisfaction (contentment with services received)<\/span>\u00a0<\/span><\/p>\n

2) Effort (ease of interactions)<\/span>\u00a0<\/span><\/p>\n

3) Advocacy (customers\u2019 sharing their experiences with others)\u00a0<\/span>\u00a0<\/span><\/p>\n

We do this to gain a comprehensive understanding of how well we are meeting our community\u2019s needs. This helps us identify opportunities for enhancement and align our services with our <\/span>customers\u2019<\/span> requirements and expectations.<\/span>\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1705450352439{padding-top: 20px !important;}”][vc_column][vc_single_image image=”13561″ img_size=”large” alignment=”center”][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1705450481868{margin-top: 20px !important;}”][vc_row css=”.vc_custom_1705450496634{padding-top: 20px !important;}”][vc_column][vc_custom_heading text=”How is the data being used in support of our objective?” font_container=”tag:h2|font_size:35|text_align:center|color:%23002d5d|line_height:1.5″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal” css=”.vc_custom_1705450504452{padding-top: 20px !important;padding-bottom: 20px !important;}”][vc_column_text css=””]We are committed to informing our customer communities about our ongoing efforts to gather insights and enhance the customer experience. This initiative underlines our commitment to improving service quality and ensuring that County Services consistently deliver impactful experiences. By prioritizing customer feedback and engagement, we aim to make strategic improvements that benefit all those who rely on our services, fostering a stronger connection with our community.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row css=”.vc_custom_1705450552911{margin-top: 20px !important;margin-bottom: 20px !important;}”][vc_column css=”.vc_custom_1705450559678{padding-top: 20px !important;}”][vc_single_image image=”13911″ img_size=”full”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1736954930739{padding-top: 80px !important;}”]<\/p>\n

Date page was last updated: January 2025<\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=”yes”][vc_column][vc_custom_heading text=”Metric Details and Definition” font_container=”tag:h2|font_size:35|text_align:left|color:%23002d5d” google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal”][vc_column_text css=”.vc_custom_1731696047090{padding-top: 10px !important;}”]<\/p>\n

    \n
  1. \n
      \n
    1. Definition:<\/strong><\/span><\/li>\n
    2. Calculation Method:<\/strong><\/span><\/li>\n
    3. Data Collection Process:<\/strong><\/span><\/li>\n
    4. Frequency Measure is Reported:<\/strong><\/span><\/li>\n
    5. Note:<\/strong><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

      [\/vc_column_text][vc_column_text css=”.vc_custom_1731696060229{padding-top: 80px !important;}”]<\/p>\n

      Date page was last updated: November 2024<\/span><\/p>\n

      [\/vc_column_text][\/vc_column][\/vc_row][vc_section][vc_row css=”.vc_custom_1738951074600{padding-top: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1738951106657{padding-top: 20px !important;}”]<\/p>\n

      Visit the Strategic Plan Dashboard<\/a> to explore more objectives and their key results.<\/span><\/strong><\/p>\n

      [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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